The Information We Collect:
We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.
When you place an order with us, we collect personal information which allows us to process your purchase. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect payment information to allow us to process your payment.
Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions, and special offers.
If you supply your email address, even if you do not place an order with us, we may pass your email to a third-party organization, for example digital advertising networks such as Google and Facebook, to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third parties after the reason for collecting it has lapsed.
We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes.
We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.
Information that is made available to third parties outside the European Union and Switzerland, including Cimpress group companies, only if such recipients that have agreed to comply with standard contractual clauses for the transfer of personal data as included in the EU Commission Decision of 5 February 2010 (2010/87/EC) if they are in countries that do not have an adequate level of personal data protection.